how to order
We aim to ship your order with as little packaging waste as possible. We therefore recommend that you bear the following guide in mind when placing your order:
1 Box =
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16 x 500g tubs of food + 2 treats OR
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15 x 500g tubs of food + 1 bone OR
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14 x 500g tubs of food + 1 bone + 2 bags of treats
OR
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8 x 1.4kg chubbs + 1 bone OR
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8 x 1.4kg chubbs + 2 bags of treats OR
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48 x 200g Dinner for Dogs Tubs
Our packaging comes in two sizes:
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500g tubs – 18cm x 12.5cm x 5cm (7″ x 5″ x 2″)
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1.4kg chubbs (large sausage-like tubes) 25cm x 9cm (10″ x 3.5″)
Our minimum order for deliveries is 5kgs. If we were to ship any less than this it will run the risk of defrosting in transit. If you wish to order less than 5kgs then you will need to collect from our Factory Outlet, or visit one of our stockists. To find your nearest stockist, click here.
No – Our courier is instructed to always leave your parcel safe at your address if there is no one home to accept delivery. If necessary, you can specify a safe location (eg in a shed, garage or with a neighbour) when placing your order.
Orders placed Monday to Saturday (before 1pm on Mon-Fri, before midday on Saturday) will be packed and dispatched that day for next-day delivery via DHL or DPD.
Orders placed after our cut off times will be processed the following shipping day (e.g. after 1pm on Monday will be sent on Tuesday for delivery on Wednesday).
Orders placed after midday on Saturdays and on Sunday will be shipped on Monday for delivery on Tuesday.
Please note: During busier times we may reach capacity with our couriers earlier in the day, particularly after Bank Holidays.
We suggest you order as early as possible as we can't always adhere to our usual cut-off time.
Please keep an eye out for your shipping notification via email and correspondence from our couriers (either via email or text message) for confirmation as to when your order will arrive.
You can also pay by debit, credit or AMEX card through our checkout. This form of payment will securely process your card details without the need of PayPal.
The polybox we deliver in will keep your order frozen for a minimum of 2 days, even in warm weather. On hotter days your order may arrive a little soft around the edges, however our products can be put into the freezer providing they are still partially frozen (i.e still contains ice crystals). If you have any concerns once your order arrives please take photos and contact us immediately so we can advise.
