What fits in a box?
We aim to ship your order with as little packaging waste as possible. We therefore recommend that you bear the following guide in mind when placing your order:
1 Box =
- 16 x 500g tubs of food + 2 treats OR
- 15 x 500g tubs of food + 1 bone OR
- 14 x 500g tubs of food + 1 bone + 2 bags of treats
OR
- 8 x 1.4kg chubbs + 1 bone OR
- 8 x 1.4kg chubbs + 2 bags of treats OR
- 48 x 200g Dinner for Dogs Tubs
What is the size of the tubs and chubbs?
Our packaging comes in two sizes:
- 500g tubs – 18cm x 12.5cm x 5cm (7″ x 5″ x 2″)
- 1.4kg chubbs (large sausage-like tubes) 25cm x 9cm (10″ x 3.5″)
Do you have a minimum order for delivery?
Our minimum order for deliveries is 5kgs. If we were to ship any less than this it will run the risk of defrosting in transit. If you wish to order less than 5kgs then you will need to collect from our Factory Outlet, or visit one of our stockists.
What payment methods can I pay by?
You can pay for your order with credit, debit or AMEX card, through Paypal or through Apple or GooglePay.
Why Raw?
There are a whole host of benefits to feeding raw, from skin and coat health, oral health and gut health. Discover our guide here.
How much to feed?
Adult dogs and cats typically need 2-3% of their current ideal bodyweight, where as puppies and kittens need 4-6%. Head to our feeding guide to use our calculator.
How do I to switch to raw?
Switching from processed to food is super easy, but most importantly it's best to keep it simple for you and your pet.
We recommend that you make a simple
and straight switch to our raw foods,
starting with your pet’s morning feed.
Do remember that Nutriment is a
complete formula and does not
require any supplementation.
Our in-house nutritional advisors are
always available to advise on
switching to a raw diet and can help
with any questions or raw queries you
may have. It is a good idea to ‘go back
to basics’ when approaching the raw
diet.
For our full guide, click here.
When will my order be received?
Orders placed Monday to Saturday (before 1pm on Mon-Fri, before midday on Saturday) will be packed and dispatched that day for next-day delivery via DHL or DPD.
Orders placed after our cut off times will be processed the following shipping day (e.g. after 1pm on Monday will be sent on Tuesday for delivery on Wednesday).
Orders placed after midday on Saturdays and on Sunday will be shipped on Monday for delivery on Tuesday.
Please note: During busier times we may reach capacity with our couriers earlier in the day, particularly after Bank Holidays.We suggest you order as early as possible as we can't always adhere to our usual cut-off time.Please keep an eye out for your shipping notification via email and correspondance from our couriers (either via email or text message) for confirmation as to when your order will arrive.
Do I have to be in to receive my order?
Not at all! Our courier is instructed to always leave our parcel safe at your address if no one is home to accept delivery. If necessary, you can specify a safe location at checkout when placing your order.
We pack all orders in thermal boxes, which keeps the goods frozen for 2-3 days, even in warmer weather, so there is no need to rush home to place your order in the freezer - just as long as you're home in the evening to store away!
What happens if, in the unlikely circumstance, my order is delayed?
Unfortunately our courier sometimes have no choice but to delay orders due to different unforeseeable reasons such as vans breaking down.
If you have been notified about your order being delayed then please contact us on 01276 63554 so that we can track you order and aim to get it out for delivery on your expected delivery date. If we are unable to get it delivered on this day, your order will be with you the following day. Your order should be absolutely fine for 2-3days in the packaging we provide.
In the unlikely circumstance that you're not completely satisfied with your order when it arrives then please notify us as soon as possible.
By providing your mobile number with your order, our courier service will be able to give you an update via SMS (text messaging).
Once dispatched, can I change the delivery date on my order?
DHL is able to change the delivery date of your order, however, please note that this is completely at your discretion.
Your order will not return to a freezer between leaving our factory outlet and arriving at your address. We are not liable to reship or refund your order if you have changed your delivery date with our courier if the products have arrived defrosted.
Will my order be okay when the weather is hot?
The packaging we supply our products in keep the goods frozen for 2-3 days, however during hotter months (particularly if you experience a delay) our products may arrive slightly tempered around the edges. If you receive an order in this condition do not worry - our products can be put in to your freezer and used as normal. If you have any concerns about the condition your order has arrived in please do get in touch with us so we can advise further.
Contact us
+44 1276 63554